If you’re stuck with login errors or account issues, start here.
Login loops and errors
- Clear browser cache/cookies, try again.
- Reset password and re-enter manually (avoid password managers initially).
- Switch network (Wi‑Fi to mobile data or vice versa).
Old site not loading
- Use the new site or app; legacy URLs may be retired.
- Update bookmarks to current domains.
Outdated or failing APK
- Uninstall very old APKs and install the latest from official links.
- Allow install from this source in Android settings.
- See App Download (APK).
FICA and verification blocks
- Upload clear, matching documents (ID and proof of address).
- Ensure names and bank account match your Supabets profile.
Payment pending or delayed
- Check method-specific timelines in the Payments Guide.
- Ensure bonus wagering is complete.
- Confirm bank details and daily processing windows.
When to contact support
- Account locked or suspected compromise
- Documents rejected multiple times
- Withdrawal stuck beyond stated timelines
Use official channels listed in Contact & Support.