When you need official assistance, use the correct channels and verify them before sharing any personal information.
Official support options
- In-app/live chat on the official site
- Email support (as listed on the official website)
- Phone line (check current hours)
- Retail shop assistance
We don’t post numbers here to avoid outdated info. Always confirm details on the official Supabets website.
WhatsApp and social tips
- Only use numbers listed on the official site/app.
- Beware of unsolicited messages offering “free vouchers” or “guaranteed wins”.
Avoid scams
- Never share your password or full card details via chat.
- Double-check URLs and SSL (https) before logging in.
- If in doubt, disconnect and find contact details via the official site.
What to have ready
- Your username and registered contact details
- Clear explanation of the issue, with screenshots
- For payments: method, ref numbers, and timestamps
If you can’t resolve an issue, try our Troubleshooting Guide or check processing windows in the Payments Guide. For safer play advice, read Responsible Gambling SA.